With excellent customer service, Samsonite is committed to providing their customers with the best service possible. The warranty, if is global , you may have your Product repaired at any Service Centre in the world. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. * See Depending on the type of Samsonite you have, the product ID is located either under the fabric of the suitcase, inside the pockets or on the inside lining. repaired or replacement product to you. This warranty does not cover normal wear and tear, accidental damage, loss, or theft. If the Product is to be replaced and the Product is no longer available, Samsonite will substitute a comparable Samsonite product. However, if the wheel is severely damaged, youll need to replace it. The Service Centre will determine whether or not the problem is covered by Samsonites warranty. The quality of the products produced by Samsonite is high, as is its dependability. Collection Statement. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. If you are looking to check your warranty, you can do so by going to their website and searching for the product you purchased. Samsonite and the Samsonite logo are registered trademarks of Samsonite IP Holdings S.r.l. Samsonite requires that you use only an approved Samsonite service centre (Service Centre) for warranty repairs. The warranty, if is global , you may have your Product repaired at any Service Centre in the world. Repairs performed by anyone other than an Authorized Repair Agent will void this warranty. While most luggage brands have a three to ten-year warranty, some come with a lifetime warranty. Any such repair or replacement will be at Samsonite's expense, including any costs required to return the repaired or replacement product to you. If the zipper is broken, you can replace it with a new one. Consequently, if a problem occurs with this Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. You will need to provide your name, address, and email address. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product. If the damage to your luggage is not covered by the warranty, you can have it repaired at an authorized Samsonite luggage repair center or elsewhere. Are you sure you want to remove the following product from the cart? If your Product is damaged in transit, submit a claim to the transit company at the place of arrival, if possible, before clearing customs. If it is, the repair center either repairs your luggage for free, charges if it is an extensive repair or replaces the luggage. While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center ("Service Center") for warranty repairs. Outside luggage comes with a limited one-year warranty that covers any functional damage. Samsonite Travel Equipment is always performance tested, at fully loaded capacity, using our stringent quality control standards. Samsonite requires that you use only an approved Samsonite service centre (Service Centre) for See Privacy Policy Samsonite customer service is renowned for its excellent support. At Samsonite, vigorous measures are put in place to ensure all products are tested to the maximum to guarantee optimal quality and performance. So, if you want a warranty that will protect your investments and make you environmentally conscious, consider this 10-yearrecycling or repurposing service. Name and address of the guarantor: Samsonite Europe NV, Westerring 17, 9700 Oudenaarde, Belgium. Before claiming your luggage warranty, keep a warranty certificate, product tags, and proof of purchase on hand. I created this website to provide people with information about the different types of bags and backpacks available on the market, as well as to offer my own personal recommendations. Any such repair or replacement will be at Samsonite's expense, including any costs required to return the repaired or replacement product to you. WebSamsonite Warranty. See the visuals to see where the code is located. Labor charges and damages attributable to work performed by anyone other than a Service Center are not covered by this warranty. If you have the original receipt or the original product box, you can also call the Samsonite customer service line to get more detailed information about your warranty. A limited warranty on a worldwide basis for the entire ten year period. 10 year limited warranty: Samsonite products are rigorously tested to If you find your luggage to be damaged after a flight, you should claim the damage with the airline upon arrival. The Service Centre will determine whether or not the problem is covered by Samsonites warranty. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. Free Shipping Over $150 see details. REACH addresses the production and use of chemical substances, and their potential impacts on both human health and the environment. Samsonite Travel Equipment is always performance tested, at fully loaded capacity, using our stringent quality control standards. Any such damages are not covered by Samsonite's warranty, but we can provide you with the necessary documents or repair if needed. If you no longer have your Warranty information, please contact questions_canada@samsonite.com with pictures of your product. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. You can save money and reduce waste by purchasing it. Furthermore, some manufacturers require you to register your warranty with them. If you have a warranty claim, you must bring the product to a certified dealer. The warranty provided herein is limited to the value of the Product. This warranty is global and you may have your Product repaired at any Service Center in the world. The label should have your Samsonite model number printed on it. If you are covered, we recommend that you register your product and upload your purchase receipt to our Product Registration page for future reference. Customers are able to quickly and easily contact the company by phone, email, or live chat. To locate the nearest Repair Centre, please click here. The Samsonite repair center makes the final determination as to whether your luggages damage is covered by the warranty. Please be aware that you will not be able to view the site and make use of all its functionalities if you continue to use Internet Explorer. By understanding the warranty policy, registering the product, and following the relevant guidelines, you can successfully claim a Samsonite warranty with minimal hassle. Inspect your Product immediately after handling by anyone other than you. 20% Off Best Sellers, Shop Now. This attention to quality and performance is why Samsonite is Worldproof and has been for nearly 100 years. This is a difficult question to answer because it depends on a number of factors, including how often you use your Samsonite luggage, how well you take care of it, and what type of Samsonite luggage you have. For warranty service at a Service Center, you will need the duly completed warranty certificate or original receipt of purchase. This way, you can save money without sacrificing quality. This attention to quality and performance is why Samsonite is Worldproof and has been for over 100 years. Incidental and consequential damages are expressly disclaimed. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. Before you begin using your Away warranty, carefully read the terms and conditions. . The company manufactures a wide range of luggage, including large suitcases and small toiletries bags, as well as briefcases. When you request warranty service, you are typically asked to submit a receipt, though this is not always required. WebLog in - MY SAMSONITE Existing User? of amount of the new product or if similar product is not available. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. In the Case Samsonite will not be liable to pay the customer the difference Refer to the Warranty information included in your case to determine the length of time your warranty is valid. To do this, simply unscrew the wheel from the axle. to or freight costs associated will be at the cost of the owner. Register. WebLuggage equipped with TSA locks is required for all customers travelling to the US, as using TSA locks allows your luggage to be unlocked and inspected by security authorities Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of Standard shipping takes 2-6 business days, Expedited shipping takes 2 business days or Priority shipping takes 1 business day, depending on the method chosen by the customer. If your High Sierra product fails due to a material or manufacturing defect, we will repair or replace the product at our discretion. You are, however, responsible for all costs of getting the Product to any such Service Center including, but not limited to, the cost of packaging, shipping and applicable taxes. Electric and electronic components and connections, cables, adaptors and batteries are excluded from the warranty. The Service Center will determine whether or not the problem is covered by Samsonite's warranty. All conditions, including manufacturing defects and accidents caused by abuse or misuse, are covered by the warranty. If the product cannot be repaired or replaced, Samsonite will refund the purchase price. Are Authentic Coach Bags Made In The Philippines? Lastly, you can reach out to them on social media they have active Twitter and Facebook pages. Secure Your Samsonite Luggage With Warranty Registration Its simple and convenient to register your Samsonite luggage in order to get the most out of your By visiting the Samsonite product registration page, you can register your product. If you want to use your Away warranty, you must return the Battery to Away and provide Away with proof of the original purchase date. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product for a period of three years starting from the date this Product was purchased. WebFor warranty service at a Service Center, you will need the duly completed warranty certificate or original receipt of purchase. Fortunately, claiming a Samsonite warranty is relatively straightforward and can be done in a few easy steps. This includes defects in materials and workmanship, as well as any damage that may occur during normal use of the luggage. Shopping at Samsonite is risk-free. If it is, return the luggage to Samsonite for repair. Labor charges and damages attributable to work performed by anyone other than a Service Center are not covered by this warranty. An error occurred in your subscription. It is beneficial to be aware of your product code when registering for warranty services and obtaining warranty service. Sign Up for Email and get access to exclusive offers & the latest updates! WebOur Guarantee. To locate a Service Center anywhere in the world,visit https://www.supportandgo.com/ServiceInfo/ServicePointLocation. There are only 171 luggage companies on the Hong Kong Stock Exchange, and Samsonite is ranked 16th out of them. Learn more, Personal Information Collection Statement. Improper or incorrectly performed maintenance or repairs void this warranty. Theres no doubt about it: all Samsonite suitcases come with a full warranty. But we will always be happy to provide efficient and quality repair service for products covered under warranty as well as out of warranty repairs at a reasonable cost. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. Order online suitcases, travel bags, backpacks and laptop bags. You are, however, responsible for all costs of getting the Product to any such Service Center including, but not limited to, the cost of packaging, shipping and applicable taxes. comparable Samsonite product. Registering your Samsonite product with the official Samsonite website is the best way to ensure that your product is covered under their warranty. TravelPander.Com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the Product or its contents, breakage or entry by airline or airport personnel or governmental authorities. If the luggage is made of fabric, you can patch or sew it up using a needle and thread. This means that Tumi will cover all repair costs, including shipping, even if How Many Oxygen Absorbers For 1 Gallon Mylar Bag? . "Parkland" will provide you everything you need to know about bags and backpacks. Discover our vast range of suitcases, laptop bags and other luggage. Review your luggages warranty to see if the damage is covered. All rights reserved. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. Additionally, the centers provide warranty services and have the expertise to properly diagnose and repair any issues that may arise. Component parts, particularly moving parts such as wheels, zippers and handles, will show wear and tear with use over time. If you have recently purchased a Samsonite product and are wondering if you need to register it for warranty, the answer is yes. The duration of the warranty is stated on the warranty card inside the You can rest assured that if you purchase a Samsonite suitcase, it will be covered for a limited period of time by a Global Warranty. Are you sure you want to remove the following product from the cart? Consequently, if a problem occurs with your Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. Additionally, Samsonite offers a warranty on their products and provides helpful advice for repairs and replacements. If You can check the warranty period on your product using the online warranty period tool at Samsonite. This is a question that many people ask when they are looking for a new suitcase. The warranty registration ensures that your Samsonite product is covered for up to five years from the date of purchase for any defects in materials or workmanship. High Sierra products are warranted to the original owner for the lifetime of the product against defects in materials or workmanship under normal recreational use. 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